Shopify merchants have a behavior that is not good. 

The install your app. When they find an inconvenience of some sort, they uninstall almost immediately. 

They don’t give feedback. They don’t report the cause of dissatisfaction. They don’t use the live chat. They just uninstall. 

It hurts. 

Someone installed our app today and uninstalled but she dropped a feedback. I was sad to lose her, I was happy she gave her reason for uninstalling.