I had a package delivered, and I needed a replacement part. The company sent the part via FedEx, and they sent me a FedEx shipping label so that I can send the defective part back on their dime. So the part arrived. I took the replacement part out of the box and put the defective part back in the same box and taped the shipping label over the previous one. The FedEx driver was still parked in the street, so I quickly ran out to him to give him the package.
I walked up to the van, and he rolled his window down. I said, "Hey, I have the defective part for the part you just delivered and already have the shipping label ready to go. Can you take it?" I lifted up the box to show him the label. He said, "Oh I can't take that. That label is for FedEx Ground and I'm FedEx Air." I said, "I don't know anything about that. All I know is you're FedEx!" I mean, he's driving a van with the giant FedEx logo emblazoned on the side. You can't get any more grounded than that. My package has a FedEx label. This should be a very simple transaction. He said, "I know you may be confused, but FedEx Ground and FedEx Air are totally separate from each other." I wasn't confused at all. In fact, the only person who seems to be confused is the delivery driver who doesn't seem to know that he works for FedEx!
Figured it was about time for a fresh episode of The Brandonian Doctrine.
I walked up to the van, and he rolled his window down. I said, "Hey, I have the defective part for the part you just delivered and already have the shipping label ready to go. Can you take it?" I lifted up the box to show him the label. He said, "Oh I can't take that. That label is for FedEx Ground and I'm FedEx Air." I said, "I don't know anything about that. All I know is you're FedEx!" I mean, he's driving a van with the giant FedEx logo emblazoned on the side. You can't get any more grounded than that. My package has a FedEx label. This should be a very simple transaction. He said, "I know you may be confused, but FedEx Ground and FedEx Air are totally separate from each other." I wasn't confused at all. In fact, the only person who seems to be confused is the delivery driver who doesn't seem to know that he works for FedEx!
Figured it was about time for a fresh episode of The Brandonian Doctrine.
Can you imagine a patient at the hospital asking you to fix their computer problems while you are onsite for a client???